Shipping policy
At ArtisCan, we strive to deliver your ethically crafted treasures as quickly and efficiently as possible. Below are the details of our shipping process within Canada.
📦 Shipping Locations
We currently ship only within Canada. Stay tuned for future expansion to the USA!
🚚 Processing & Delivery Times
- Processing Time: Orders are prepared and shipped within 1-2 business days (excluding weekends/holidays).
- Delivery Time: Once shipped, orders typically arrive in 5-8 business days via Canada Post.
- Expedited Shipping: Need it faster? Select express shipping at checkout for 2-3 business day delivery.
📭 Shipping Methods & Costs
- Standard Shipping: Calculated at checkout based on order size and destination.
- Free Shipping: Available on orders over $150 CAD (before taxes).
- Express Shipping: 2 business days. Costs calculated at checkout based on order size and destination.
📬 Order Tracking
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- Track your package directly via Canada Post’s website.
❓ Common Shipping Questions
Q: Do you ship to P.O. boxes?
A: Yes! We deliver to all valid Canadian addresses, including P.O. boxes.
Q: What if I entered the wrong shipping address?
A: Contact us immediately at info@artiscan.com. If your order hasn’t shipped, we can update it.
Q: Do you offer international shipping?
A: Not yet—but we’re working on it! Join our newsletter for updates.
Q: What happens if my package is lost or delayed?
A: While delays are rare, contact Canada Post first with your tracking number. If unresolved, email us for assistance.
📦 Packaging & Sustainability
We use eco-friendly and recyclable packaging materials to minimize waste. Your items will arrive safely wrapped in:
- Recycled paper padding
- Biodegradable mailers
- Minimal plastic
Need Help?
For urgent shipping inquiries, email info@artiscan.com or message us via live chat (Mon-Sun, 9 AM - 11.59 PM EST).