Refund policy

If you're not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery to accommodate buyer's remorse or unmet expectations. This means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@artiscan.ca. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping costs and liability are the customer’s responsibility. We recommend using a tracked and insured shipping method. ArtisCan is not liable for lost or damaged return packages. All returns will need to be sent to the following address: 900 Dynes Rd, PH10, Ottawa, ON, Canada, K2C 3L6.

You can always contact us for any return question at info@artiscan.ca. 

Damages and issues
If your item arrives damaged or defective, or if you receive the wrong item, contact us within 7 days at info@artiscan.ca with photos/video proof, so that we can evaluate the issue and make it right..

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
We currently do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@artiscan.ca.

For faster resolution, store credit can be issued upon request.

Questions? Email info@artiscan.ca – we’re happy to help!