FAQ
🌍 About Us & Our Mission
Q: What is ArtisCan?
A: ArtisCan is a socially responsible brand that collaborates with artisans in Bangladesh and Canada to create handmade, sustainable products like Kantha embroidery, quilts, apparel, and other handicraft items.
Q: How does ArtisCan support artisans?
A: We pay 3x the local wage, provide flexible work-from-home opportunities, and reinvest in artisan training programs to preserve traditional crafts.
Q: Are your products ethically made?
A: Absolutely! We use upcycled fabrics, ensure fair wages, and maintain full transparency about our supply chain.
🛍️ Ordering & Shipping (Canada Only)
Q: Where do you ship?
A: Currently, we only ship within Canada. We hope to expand to the USA soon—stay tuned!
Q: How long does shipping take?
A: Orders ship within 1-2 business days from Ottawa. Standard delivery takes 3-5 business days via Canada Post.
Q: Do you offer expedited shipping?
A: Yes! Choose express shipping at checkout for faster delivery (2-3 business days).
Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email once your order ships.
🔍 Product Details & Care
Q: Are your products handmade?
A: Yes! Each piece is hand-stitched by artisans in Bangladesh or Canadian makers.
Q: Your kantha scarves are ‘upcycled’—what does that mean?
A: Every kantha stitch repurposes vintage saris or fabric scraps. Nothing is bought new; even thread is salvaged!
Q: What makes Kantha embroidery special?
A: Kantha is a 500-year-old Bengali tradition where recycled saris are transformed into intricate embroidered textiles.
Q: How should I care for my Kantha quilt/scarf?
A: Hand-wash cold, lay flat to dry. The stitches soften beautifully over time!
Q: I noticed a loose thread. Is this normal?
A: Yes! Minor imperfections celebrate the handmade process. Gently trim it or email us for care tips.
Q: Do you offer custom or made-to-order items?
A: Some products can be customized—email us at info@artiscan.com for inquiries.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer 30-day returns for unused items with tags attached. Buyer covers return shipping.
Q: Can I exchange an item?
A: We don’t offer direct exchanges, but you can return the item and place a new order.
Q: What if my item arrives damaged?
A: Email us within 7 days at info@artiscan.com with photos for initiating the refund process.
💡 Future Plans & Wholesale
Q: Will you ship to the USA soon?
A: We’re working on it! Join our mailing list for updates on US expansion.
Q: Do you offer wholesale for retailers?
A: Yes! Email info@artiscan.com for pricing and artisan collaboration details.
Q: Do you host workshops or pop-ups?
A: Yes! Follow us on Instagram @artiscan2025 for event announcements.
Still have questions?
Email us at info@artiscan.com or chat live during business hours!